Custom Domains

Custom domains let you replace the default JetStack AI URL with your own branded subdomain when sharing audit reports. Instead of clients seeing dashboard.jetstack.ai in the URL bar, they see a domain that matches your brand.

Plan requirement: Custom domains are available exclusively on the Ultimate plan.

How Custom Domains Work

Standard URL (All Plans)

dashboard.jetstack.ai/r/{accessPath}

Custom Domain URL (Ultimate Plan)

{subdomain}.client-reports.jetstack.ai/r/{accessPath}

For example, if your agency is called “Acme Consulting” and you choose the subdomain acme, your report URLs would look like:

acme.client-reports.jetstack.ai/r/abc123def456

The custom domain applies to all shared report URLs from your organization. You do not configure it per-audit.

Setting Up a Custom Domain

Step 1: Choose Your Subdomain

1. Navigate to Settings > Custom Domains in the sidebar.
2. Enter your desired subdomain. This should be your company name or brand, using lowercase letters, numbers, and hyphens only.
3. Click Check Availability to verify the subdomain is not already taken.

Subdomain guidelines:

• Use your company name or a recognizable abbreviation
• Keep it short and easy to type
• Avoid special characters — only lowercase letters, numbers, and hyphens are allowed
• The subdomain cannot be changed frequently, so choose carefully

Step 2: Configure DNS (If Required)

For most setups, JetStack AI handles the subdomain configuration automatically since it uses the client-reports.jetstack.ai base domain. No DNS changes are needed on your end.

If your organization has specific DNS or network requirements, JetStack AI support can assist with the configuration.

Step 3: Activate

1. After confirming your subdomain, click Activate.
2. The custom domain becomes active within a few minutes.
3. All new shared report URLs will use the custom domain automatically.
4. Existing report URLs on the standard domain continue to work.

What Changes

Aspect	Before Custom Domain	After Custom Domain
Report URL	dashboard.jetstack.ai/r/[path]	[subdomain].client-reports.jetstack.ai/r/[path]
Browser URL bar	Shows JetStack AI domain	Shows your branded subdomain
Report content	Same	Same — no visual changes to the report itself
Password protection	Same	Same — still password-protected
Existing links	N/A	Old standard links continue to work

Custom domains affect only the URL. The report content, branding, password protection, and all other features remain identical.

Existing Reports

When you activate a custom domain:

• New reports automatically use the custom domain URL
• Existing reports shared with the standard URL continue to work. Both the old standard URL and the new custom domain URL resolve to the same report.
• You do not need to reshare existing reports unless you want clients to see the branded URL

Changing Your Subdomain

If you need to change your subdomain:

1. Navigate to Settings > Custom Domains.
2. Click Change Subdomain.
3. Enter the new subdomain and verify availability.
4. Confirm the change.

When you change your subdomain:

• The old subdomain stops working after a short transition period
• The new subdomain becomes active within minutes
• Standard domain URLs (dashboard.jetstack.ai/r/[path]) always continue to work regardless of subdomain changes

Removing a Custom Domain

To revert to the standard URL format:

1. Navigate to Settings > Custom Domains.
2. Click Remove Custom Domain.
3. Confirm the removal.

All report URLs revert to the standard dashboard.jetstack.ai format. Any previously shared custom domain URLs will stop working after removal.

Troubleshooting

• Subdomain not available — Another organization has already claimed that subdomain. Choose an alternative.
• Custom domain not resolving — Wait a few minutes after activation for DNS propagation. If it persists after 30 minutes, contact support.
• Old links not working after subdomain change — Standard domain URLs always work as a fallback. Reshare using the standard URL if needed.