Legal

Cookie Policy

Version 1.0 · Effective: May 1, 2025 · Last Updated: May 22, 2025

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website owners. Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session-based" (deleted when you close your browser).

In addition to cookies, JetStack AI may use similar technologies such as web beacons, pixel tags, and local storage to collect information about your interactions with our Services.

2. How We Use Cookies

JetStack AI uses cookies to:

  • Authenticate Users — Maintain your logged-in session and verify your identity across the platform
  • Remember Preferences — Store your language, theme, and interface preferences
  • Analyze Performance — Understand how visitors interact with our website to identify areas for improvement
  • Ensure Security — Detect and prevent fraudulent activity, unauthorized access, and security threats
  • Deliver Relevant Content — With your consent, personalize marketing communications based on your interests
Our Approach

We minimize cookie usage and never sell data collected through cookies.

Non-essential cookies are only activated with your explicit consent. You can withdraw consent at any time through your browser settings or our cookie preferences panel.

3. Essential Cookies

These cookies are strictly necessary for the website and application to function. They cannot be disabled without impairing core functionality.

CookiePurposeDuration
session_idMaintains your authenticated sessionSession
csrf_tokenPrevents cross-site request forgery attacksSession
cookie_consentStores your cookie consent preferences12 months
__host_tokenSecure authentication token via PropelAuth24 hours

Essential cookies are set on a first-party basis and do not track you across other websites. They are exempt from consent requirements under GDPR Article 5(3) and ePrivacy Directive.

4. Analytics Cookies

Analytics cookies help us understand how visitors use our website by collecting anonymized usage data. These cookies are activated only with your consent.

CookieProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique visitors2 years
_ga_*Google AnalyticsMaintains session state2 years
_gidGoogle AnalyticsDistinguishes visitors (24-hour)24 hours

Analytics data is aggregated and anonymized. IP addresses are truncated before storage. We do not use analytics data to identify individual users or build personal profiles.

5. Functional Cookies

Functional cookies enable enhanced features and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

CookiePurposeDuration
user_prefsStores interface preferences (theme, layout)12 months
localeRemembers your language preference12 months
recently_viewedTracks recently viewed templates in the Marketplace30 days

If you disable functional cookies, some features may not work as intended, but core platform functionality will remain unaffected.

6. Marketing Cookies

Marketing cookies are used to deliver relevant advertisements and measure the effectiveness of our campaigns. These cookies are only activated with your explicit consent.

CookieProviderPurposeDuration
_fbpMeta (Facebook)Tracks visits across websites for ad targeting3 months
_gcl_auGoogle AdsConversion tracking for ad campaigns3 months
li_sugrLinkedInBrowser identifier for LinkedIn Insights3 months

You can opt out of marketing cookies at any time. Opting out will not affect your ability to use the platform — it will only stop personalized advertising.

7. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The following third parties may set cookies when you interact with their features on our site:

ProviderPurposePrivacy Policy
Google (Analytics & Ads)Usage analytics and conversion trackingpolicies.google.com/privacy
PropelAuthAuthentication and session managementpropelauth.com/privacy
SentryError monitoring (does not set user-facing cookies)sentry.io/privacy
New RelicPerformance monitoringnewrelic.com/privacy

Each third-party provider is bound by their own privacy and cookie policies. We encourage you to review their policies for detailed information about how they handle data.

8. Managing Your Preferences

You have full control over which cookies are stored on your device:

Cookie Preferences Panel

Use the cookie consent banner displayed on your first visit to accept or reject non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in our website footer.

Browser Settings

Most browsers allow you to manage cookies through their settings. Common options include:

  • Block all cookies or only third-party cookies
  • Clear existing cookies when you close your browser
  • Receive a notification before a cookie is stored
  • Delete cookies that have already been set

Opt-Out Tools

Your Choice

Disabling cookies will not prevent you from using JetStack AI.

Essential cookies are required for authentication and security. All other cookies are optional. Disabling non-essential cookies will not impact core platform functionality.

9. Data Retention

Cookie data is retained only for as long as necessary to fulfill its stated purpose:

CategoryRetention Period
Essential CookiesSession or up to 24 hours
Analytics CookiesUp to 2 years (anonymized data only)
Functional CookiesUp to 12 months
Marketing CookiesUp to 3 months
Consent Preferences12 months

When cookies expire or you delete them, the associated data is no longer accessible. Server-side analytics data is aggregated and cannot be linked back to individual users.

10. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Display a notice on our website for at least 30 days
  • Reset cookie consent preferences so you can review and approve the updated policy

We recommend reviewing this policy periodically to stay informed about how we use cookies.

11. Contact

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Privacy Inquiries team@jetstack.ai
General Inquiries team@jetstack.ai

For more information about how we handle your data, please see our Privacy Policy and Terms of Service.