Commitment

Accessibility

Last Updated: May 22, 2025 · WCAG 2.1 Level AA

1. Our Commitment

JetStack AI is committed to ensuring digital accessibility for people of all abilities. We believe that every user — regardless of disability, assistive technology, or browsing environment — should be able to access, navigate, and interact with our platform and website effectively.

Accessibility is not an afterthought at JetStack AI. It is embedded in our design process, development workflow, and quality assurance practices. We continuously work to improve the user experience for everyone and to meet or exceed applicable accessibility standards.

Core Principle

Accessibility is a design requirement, not a compliance checkbox.

We design for the broadest possible range of users from the start. Our goal is to make JetStack AI usable by everyone, including people who use screen readers, keyboard navigation, voice control, and other assistive technologies.

2. Standards We Follow

JetStack AI is designed to conform to the following accessibility standards and guidelines:

StandardLevelStatus
WCAG 2.1Level AAActive Conformance
WCAG 2.2Level AAIn Progress
Section 508FullCompliant
EN 301 549FullCompliant
ADA Title IIIFullCompliant

Our conformance is evaluated through a combination of automated testing tools, manual auditing, and real-user testing with assistive technologies.

3. Accessibility Features

JetStack AI includes the following accessibility features across our website and platform:

Visual Design

  • Color Contrast — All text meets or exceeds WCAG AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text)
  • Scalable Typography — Text resizes up to 200% without loss of content or functionality
  • No Color-Only Information — We never use color as the sole means of conveying information; icons, labels, or patterns supplement color
  • Reduced Motion — Animations and transitions respect the prefers-reduced-motion media query
  • Focus Indicators — All interactive elements display visible focus outlines for keyboard users

Semantic Structure

  • Proper Heading Hierarchy — Pages follow a logical heading structure (h1 → h2 → h3) for screen reader navigation
  • Landmark Regions — All pages use semantic HTML5 landmarks (<header>, <nav>, <main>, <footer>)
  • ARIA Labels — Complex interactive components include descriptive ARIA attributes for assistive technology
  • Skip Navigation — A "Skip to main content" link is available on every page for keyboard users

Forms & Inputs

  • Label Association — All form inputs are programmatically associated with visible labels
  • Error Identification — Form validation errors are clearly identified with text descriptions, not just color
  • Autocomplete — Standard form fields support browser autocomplete to reduce input effort

4. Keyboard Navigation

All JetStack AI functionality is operable through a keyboard interface. Users who cannot use a mouse can navigate, interact with, and complete all tasks using keyboard controls alone.

KeyAction
TabMove focus to the next interactive element
Shift + TabMove focus to the previous interactive element
Enter / SpaceActivate the focused element (button, link, checkbox)
EscapeClose modals, dropdowns, and overlay panels
Arrow KeysNavigate within menus, tabs, and list components
Home / EndJump to the first or last item in a list

We ensure there are no keyboard traps — users can always navigate away from any component using standard keyboard controls.

5. Assistive Technology Support

JetStack AI is designed to work with the following assistive technologies:

TechnologyPlatformCompatibility
VoiceOvermacOS / iOSSupported
NVDAWindowsSupported
JAWSWindowsSupported
TalkBackAndroidSupported
Dragon NaturallySpeakingWindowsPartial
Switch AccessAndroid / ChromeOSPartial

We test with the latest versions of these technologies on their primary supported browsers (Safari for VoiceOver, Firefox/Chrome for NVDA, Chrome for JAWS).

6. Content Accessibility

  • Alternative Text — All meaningful images include descriptive alt text. Decorative images are marked with empty alt attributes so screen readers skip them
  • Link Purpose — All links clearly describe their destination or purpose. We avoid generic link text like "click here" or "read more"
  • Document Language — All pages declare their language in the HTML lang attribute for proper screen reader pronunciation
  • Reading Level — Content is written in plain language whenever possible, avoiding unnecessary jargon and complex sentence structures
  • Tables — Data tables include proper header cells, scope attributes, and captions for screen reader comprehension
  • Media — When we include video or audio content, we provide captions, transcripts, or audio descriptions as appropriate

7. Known Limitations

While we strive for full conformance, the following areas are known to have limitations that we are actively working to resolve:

AreaLimitationTimeline
Complex data visualizationsSome schema mapping diagrams may not fully convey information to screen readersQ3 2025
Third-party embedsSome third-party widgets may not meet AA standardsOngoing vendor engagement
PDF documentsLegacy PDFs may not be fully tagged for assistive technologyQ4 2025

If you encounter any accessibility barrier not listed above, please report it so we can address it promptly.

8. Our Testing Process

JetStack AI maintains a multi-layered accessibility testing process:

  • Automated Testing — We use axe-core and Lighthouse in our CI/CD pipeline to catch common accessibility violations before code ships to production
  • Manual Auditing — Our team performs regular manual audits against WCAG 2.1 AA success criteria, including keyboard-only testing and screen reader walkthroughs
  • Browser Testing — We test across Chrome, Firefox, Safari, and Edge to ensure consistent accessible experiences
  • Responsive Testing — Accessibility is validated across desktop, tablet, and mobile viewports
  • Third-Party Audits — We engage external accessibility specialists for periodic comprehensive audits

9. Report an Issue

We take accessibility feedback seriously. If you encounter a barrier that prevents you from accessing any part of JetStack AI's website or platform, please let us know:

Accessibility Feedback

When reporting an issue, please include:

  • The page URL where you encountered the issue
  • A description of the barrier and what you were trying to accomplish
  • The assistive technology and browser you are using (if applicable)
  • Your preferred method of contact for follow-up

We aim to acknowledge all accessibility reports within 2 business days and provide a resolution or workaround within 10 business days.

10. Accessibility Roadmap

Accessibility is an ongoing commitment. Our roadmap for the coming year includes:

Q1 2025 WCAG 2.1 AA baseline audit and remediation
Q2 2025 Automated accessibility testing in CI/CD pipeline
Q3 2025 Enhanced data visualization accessibility
Q4 2025 WCAG 2.2 Level AA full conformance
Q1 2026 External accessibility certification

11. Contact

For questions about accessibility or this statement, please contact us:

Accessibility team@jetstack.ai
General Inquiries team@jetstack.ai

This statement was last reviewed on May 22, 2025. We review and update this statement at least annually or whenever significant changes are made to our platform.